What is Phone Number Redirection?

With the advent of the Internet and so many new technologies emerging at a faster pace than ever, businesses need to keep up to remain competitive. A growing number of business owners are choosing to expand globally as a next step in the growth process and staying in touch with the staff of the company as well as customers and other business contacts while traveling can become a great challenge when there is a lot of travel involved. This is where call forwarding or phone number redirection comes into the picture.

What is Phone Number Redirection?

You may be wondering, What is phone number redirection? Phone number redirection is when a call placed to one phone number is forwarded (or redirected) to another phone number automatically. This means customers and business contacts may call your office line and, if you have put the phone number redirection feature in place, the calls will be forwarded to the landline number or mobile phone number of your choice. You never have to miss an important call due to travel or being out of the office for any reason ever again.

Phone Number Redirection from Global Call Forwarding

Global Call Forwarding offers the phone number redirection feature as an add-on with virtual phone number service. In addition to wondering, What is phone number redirection? you may also be wondering if this is a feature that will be a good fit for your business needs. There are many benefits to the phone number redirection feature, including:

• You can forward calls to a landline or mobile line of your choice
• Calls can be redirected based on work shifts of employees, time zone differences, travel plans, and more
• You can get calls forwarded to your personal phone line after hours, so you do not miss important calls
• You are able to enable, disable, and customize the phone number redirection feature anytime that you need to through the use of an easy-to-manage online control panel

A virtual phone number provides the flexibility for businesses to be able to redirect calls made to a single call center if needed. Companies are able to avoid the costs of infrastructure by not needing to pay rent for a physical location in different cities around the world. For example, calls made to a UK phone number or a Germany phone number can be rerouted to a central customer service location and handled by a professional.

Other features that can work well alongside virtual phone numbers for businesses are ringback tones, sequential ringing, customized voicemail greetings, call recording, and unlimited extensions. Global Call Forwarding also offers a risk-free trial period for those who have not tried the service before and would like to see how it works for them before committing long term.

A great deal of potential business is lost each year, because customers are either unwilling to dial a business phone number that is outside their calling area or because they dial a number and they do not get to the person they want to speak with promptly enough. Setting up a virtual phone number and the phone number redirection feature is the solution to this issue.

After getting a clear grasp on the response to the question, “What is phone number redirection?” the next step may be to line up the reasons that a virtual phone number and this feature would be a great fit for your specific company and needs. If you are a company looking to expand internationally and you have different departments that need to communicate with one another or any staff (including yourself) that may ever be out of the office and unwilling to possibly lose business due to a missed call, then virtual phone numbers and the phone number redirection (call forwarding) feature is a perfect fit for your business needs.